Thema "Re: Termination of my ongoing contract" in Kabel: Tarife & Rechnung

Termination of my ongoing contract

Katyayani — Thu, 08 Apr 2021 08:35:45 GMT

Hello,

I was looking to terminate my contract which was around 2years old, but however I realised the earliest day for termination request has passed 15 days ago. I agree thats a mistake from my side.

Now would you be able to kindly help me in terminating the contract which I really do not need at this moment.

thanks in advance.

Katy.

Re: Termination of my ongoing contract

Lars — Thu, 08 Apr 2021 16:49:35 GMT

Hi Katy,

There is nothing we can do. Unfortunately, the deadline has passed. Sorry. Why don't you need the contract anymore?

Best regards

Lars

Re: Termination of my ongoing contract

Katyayani — Fri, 09 Apr 2021 08:19:11 GMT

Hi,

That's very unlucky.

Actually I was sharing the Internet with my roomates, now I am alone so I do not need much speed as I have less devices and low usage than before.

Further, the price has become a burden for me.

Regards

Katy.

Re: Termination of my ongoing contract

Lars — Fri, 09 Apr 2021 13:49:21 GMT

Hi Katy,

you have the option of switching to Red Internet & Phone 50 Cable for 29.99 euros per month immediately. That would be 10 euros less per month. A one-time fee of 9.99 euros would be charged and the term would restart at 24 months. Would that be an option for you?

Best regards

Lars

Re: Termination of my ongoing contract

Katyayani — Fri, 09 Apr 2021 16:03:12 GMT

Hi Lars,

thanks for the quick response.

Just before I take a decision, could you please let me know the earliest termination date for the current contract?

thanks.

Katy.

Re: Termination of my ongoing contract

Katyayani — Fri, 16 Apr 2021 08:58:20 GMT

Hello,

May I have a response for my request in my previous message. thanks and waiting.

Katy.

Re: Termination of my ongoing contract

Lars — Fri, 16 Apr 2021 10:17:42 GMT

Hi Katy,

sorry for the late reply. The current contract can be terminated at the earliest on 10.06.2022. The notice period is 12 weeks before the termination date.

Best regards

Lars

Re: Termination of my ongoing contract

Katyayani — Fri, 16 Apr 2021 13:16:38 GMT

Hi,

Thanks for the reply.

I feel its better for me. not to downgrade the contract and stay for long. I would rather prefer to cancel the current contract right now.

Could you please assist me in that?

Regards

Katy.

Re: Termination of my ongoing contract

Tina — Mon, 19 Apr 2021 05:45:01 GMT

Hello Katyayani,

I have taken care of the cancellation. You will receive the confirmation separately.

Do you have any other questions?

Best regards

Tina

Re: Termination of my ongoing contract

Katyayani — Mon, 19 Apr 2021 08:30:27 GMT

Hi Tina,

That's it, thank you very much.

Katy.

Re: Termination of my ongoing contract

Tina — Tue, 20 Apr 2021 05:15:58 GMT

Hello Katyayani,

You're welcome . As your request is solved, I will close this thread now.

Best regards

Tina