Thema "Re: How early should we inform to switch the tariff from Red internet and phone 200 Mbps to 50Mbps" in Kabel: Tarife & Rechnung

How early should we inform to switch the tariff from Red internet and phone 200 Mbps to 50Mbps

Channa — Sat, 25 Jul 2020 19:23:40 GMT

I purchased the tariff "Red Internet & Phone 200 Cable" on 09.11.2019. After 1 year I would like to switch the tariff to 50Mbps. May I know the latest date to inform about the switching?

Re: How early should we inform to switch the tariff from Red internet and phone 200 Mbps to 50Mbps

Lars — Sun, 26 Jul 2020 13:29:27 GMT

Hi Channa,

the information about the desired contract change is sufficient 14 days before the date. So you still have enough time. You can also contact us here in the community. But now it would be too early.

Best regards

Lars

Re: How early should we inform to switch the tariff from Red internet and phone 200 Mbps to 50Mbps

Channa — Sun, 18 Oct 2020 14:57:37 GMT

Hello Lars,

I would like to switch "Red internet and phone 200 Mbps" which I purchased on 9.11.2019 to 50Mbps.

I would like to switch to 50Mbps after 1 year contract.

May I know how to proceed and what information you need?

Thanks,

Channa

Re: How early should we inform to switch the tariff from Red internet and phone 200 Mbps to 50Mbps

Thomas — Mon, 19 Oct 2020 07:29:40 GMT

Hi Channa,

send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: How early should we inform to switch the tariff from Red internet and phone 200 Mbps to 50Mbps

Channa — Mon, 19 Oct 2020 09:02:37 GMT

Hi Thomas,

Sent via private message.

Thanks,

Re: How early should we inform to switch the tariff from Red internet and phone 200 Mbps to 50Mbps

Channa — Wed, 07 Apr 2021 18:01:52 GMT

Hi Thomas,

I had sent the request to switch to 50Mbps back in October 2020. I had also sent you a private message with the customer details and had replied to this thread.

I just checked my payment bill and still see 200Mbps and I am being charged 10 Euro extra from the past 6 months. For 50Mbps the charge is 29,99€ and for 200Mbps 39,99€.
What is the reason for not switching to 50Mbps although I had sent all the details as requested by you?

Thanks,

Re: How early should we inform to switch the tariff from Red internet and phone 200 Mbps to 50Mbps

Lars — Thu, 08 Apr 2021 15:54:46 GMT

Hi Channa,

I'm sorry, but unfortunately your answer got lost. I can't change it retroactively, unfortunately.

But as I have just seen, the colleagues have now processed the contract takeover. Does the new contractor also want the adjustment? If so, he would have to contact us now.

Best regards

Lars

Re: How early should we inform to switch the tariff from Red internet and phone 200 Mbps to 50Mbps

Channa — Thu, 08 Apr 2021 15:59:51 GMT

Hi Lars,

So, the contract takeover has already been processed?

I do not need to post the filled Vertragsübernahme form again?

Thanks,

Shreyas

Re: How early should we inform to switch the tariff from Red internet and phone 200 Mbps to 50Mbps

Lars — Thu, 08 Apr 2021 17:08:19 GMT

Hi Shreyas,

correct, that overlapped with my reply in your other thread The confirmation by post is on the way.

Best regards

Lars

Re: How early should we inform to switch the tariff from Red internet and phone 200 Mbps to 50Mbps

Channa — Thu, 08 Apr 2021 17:20:54 GMT

Hi Lars,

Ok Sure.

So the person who is taking over the contract should send this 50Mbps transfer request. Right?

Is there any acceptable reason why this 200Mbps to 50Mbps conversion was not done the first time I sent the request?

Thanks,

Re: How early should we inform to switch the tariff from Red internet and phone 200 Mbps to 50Mbps

Lars — Thu, 08 Apr 2021 19:14:52 GMT

Hi Channa,

correct, he is now the contract holder.

Unfortunately, your answer here in the thread did not reach us in the processing tool and was therefore lost. Here a short message would have been necessary if you do not receive an answer within a short time. Then we could have corrected this promptly. Unfortunately, a retroactive contract change is not possible.

Best regards

Lars