Thema "Re: change contract from Cable internet to DSL" in Kabel: Tarife & Rechnung

change contract from Cable internet to DSL

Mahmoodsaeedi — Fri, 26 Mar 2021 13:12:10 GMT

Hi Team,

In next week i am going to change my apartment, right now i have a 'Red Internet & Phone 50 Cable' but in new apartment Vodafone just provide DSL and not Cable Internet. I'm wondering if it's possible to change Cable internet and have DSL internet at the new place with old contract?

Best regards.

Mahmood

Re: change contract from Cable internet to DSL

Stephan — Fri, 26 Mar 2021 19:25:29 GMT

Hi Mahmoodsaeedi,

that might be possible, but I have to take a closer look.

Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: change contract from Cable internet to DSL

Mahmoodsaeedi — Mon, 29 Mar 2021 07:57:25 GMT

Hi Stephan,

I send you my information in private message

Best regards,

Mahmood

Re: change contract from Cable internet to DSL

Stephan — Mon, 29 Mar 2021 12:33:28 GMT

Hi Mahmoodsaeedi,

thanks for your pm.

You're right, at your new address is no cable internet available. Please use this form, to report your move. The colleagues from the moving teams will help you than to change to DSL.

Regards

Stephan

Re: change contract from Cable internet to DSL

Mahmoodsaeedi — Wed, 31 Mar 2021 11:45:47 GMT

when i click on the link i can not see any thing about moving

https://tinyurl.com/yg5xkfry

Re: change contract from Cable internet to DSL

Thomas — Thu, 01 Apr 2021 12:55:50 GMT

Hi Mahmoodsaeedi,

the link will take you directly to the relocation form and you can enter the data there.

Regards

Thomas

Re: change contract from Cable internet to DSL

Mahmoodsaeedi — Sun, 04 Apr 2021 08:05:48 GMT

Yes i knw, but immediately after i open the link, it redirect to another page. I tried several times.

Re: change contract from Cable internet to DSL

Thomas — Tue, 06 Apr 2021 07:17:26 GMT

Hi Mahmoodsaeedi,

which page are you redirected to?

Regards

Thomas

Re: change contract from Cable internet to DSL

Mahmoodsaeedi — Tue, 06 Apr 2021 07:30:15 GMT

https://kabel.vodafone.de/meinkabel/meine_kundendaten/umzugsservice?onsite=ktk_csc_selfcare_link_umzugsservice

alos, this is screenshot of the page

https://www.awesomescreenshot.com/image/7088100?key=1b589478205467c0772ffe4be424767b

Re: change contract from Cable internet to DSL

Thomas — Tue, 06 Apr 2021 08:51:23 GMT

Hi Mahmoodsaeedi,

if you are logged into My Vodafone, can you access the cable contract there?

Regards

Thomas

Re: change contract from Cable internet to DSL

Mahmoodsaeedi — Tue, 06 Apr 2021 09:16:31 GMT

Actually The image I sent, was from when I logged in to my account.

Re: change contract from Cable internet to DSL

Mahmoodsaeedi — Tue, 06 Apr 2021 09:33:42 GMT

No. The image I sent you was from when I logged in to my account.

Re: change contract from Cable internet to DSL

Thomas — Tue, 06 Apr 2021 10:30:43 GMT

Hi Mahmoodsaeedi,

had you logged in and then used the link? You can also report the move without the link, directly in the customer portal.

Regards

Thomas

Re: change contract from Cable internet to DSL

Mahmoodsaeedi — Tue, 06 Apr 2021 10:45:57 GMT

Yes.i tried it. because i changed my apartment, i need to change the address. When i want to add a contract i need an activation code. i requested a new one but i don't know how can i change the address. if it not works i think it is better to terminate my Cable internet contract

Re: change contract from Cable internet to DSL

Mahmoodsaeedi — Tue, 06 Apr 2021 11:44:55 GMT

Re: change contract from Cable internet to DSL

Thomas — Tue, 06 Apr 2021 12:07:22 GMT

Hi Mahmoodsaeedi,

i just tried it without logging in and get directly to the relocation service without any problems. Either you try it with another browser or delete cookies and cache.

Regards

Thomas