Thema "Returning Router" in Kabel: Tarife & Rechnung

Returning Router

smirnovdvad — Mon, 29 Mar 2021 06:58:09 GMT

Hi Vodafone,

i have sent router back to you. But i have not received any notification that you received it.

Could you please check from your side?

thanks.

Best regards,

Dmitry Smirnov.

Re: Returning Router

Thomas — Mon, 29 Mar 2021 13:01:30 GMT

Hi smirnovdvad,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: Returning Router

smirnovdvad — Mon, 29 Mar 2021 15:09:09 GMT

Hi Thomas,

i have sent in private message all information.

thanks.

Best regards,

Dmitry Smirnov.

Re: Returning Router

Andre — Wed, 31 Mar 2021 16:36:47 GMT

Hey smirnovdvad,

since you are using a dsl contract, i'll take care of this from now on.

There is definitly some kind of typo in your customernumber (most likely one digit is missing).
Please check it & send me the correct customernumber via private message.

Then I'll have a look into your customeraccount