Thema "Betreff: English support please : Returning equipment after termination" in Kabel: Tarife & Rechnung

English support please : Returning equipment after termination

JR9 — Wed, 24 Feb 2021 12:05:22 GMT

Hello,

Can someone help me please. I left Germany for good in November 2020 but was bound by contract until 28-02-2021. I mailed my devices back on 21-11-20, hover, the package was lost by DHL, who eventually reimbursed me for the value of contents. I would like to be invoiced for these devices along with my final bill, so I can settle my dues and close my German bank account forever. I'm only keeping that account open to enable the monthly payments to Vodafone, and will be thrilled to sever that last link to Germany ASAP.
I don't speak German so am unable to communicate with you via phone. It has been a Sisyphean ordeal to even get to this page - so any response is much appreciated.
Thanks very much,

Edit: Attachment deleted for privacy reasons. Lars

@JR9 Moved in the right board. Best regards Kurtler

Betreff: English support please : Returning equipment after termination

reneromann — Mon, 22 Feb 2021 18:38:38 GMT

The invoice for the devices will be most likely created 4..6 weeks after the end of your contract - the amount will be deducted from your account.

For the value of the devices - just refer to the pricing lists - it depends on the devices what you'll have to pay. So for a HomeBox / FritzBox 6591 250 €, for a HomeBox/FritzBox 6360 or 6490 160 €, for standard WiFi routers 100 € and for simple modems (which haven't been deployed for years) 60 €.

Betreff: English support please : Returning equipment after termination

JR9 — Wed, 24 Feb 2021 11:42:39 GMT

Hi, Thanks so much for your quick response. I do know the value of the deviced (400 Eur) as it was mentioned on the notification received from Vodafone is response to my cancellation request. I just want to pay that immediately, rather than waiting around for this invoice to be generated after several weeks following the due process. Is it not possible for Vodafone to directly bill me for this along with the final bill for Feb as it is already known that the devices are lost? As mentioned, I would like to close out by German bank account that literally serves no purpose now except for paying Vodafone bills. Please note that I left Germany in November, but have had to keep paying until Feb for contractual reasons - now I just want it to be over and done with. Could you help please? Thanks in advance - Cheers.

Betreff: English support please : Returning equipment after termination

Stephan — Wed, 24 Feb 2021 17:30:53 GMT

Hi JR9,

unfortunately, we can't debit the devices immediately and directly bill them. We have to go through the regular process.

Regards

Stephan

Betreff: English support please : Returning equipment after termination

strg-alt — Thu, 25 Feb 2021 06:23:33 GMT

It should be possible to change your payment option from SEPA direct debit to manual bank transfer. Then you would receive an invoice and you can transfer the money from any other bank account. The bank account in Germany could then be closed immediately.

Betreff: English support please : Returning equipment after termination

JR9 — Tue, 16 Mar 2021 11:38:49 GMT

Thanks your reply, I got 2 notifications asking for these devices to be sent back as 2 weeks have gone by since the end date. .. but I guess there is nothing to do but wait for it all to play out at a snail's pace 🙂

Cheers

Betreff: English support please : Returning equipment after termination

JR9 — Tue, 16 Mar 2021 11:45:01 GMT

Hello,

That sounds like a great solution! Any idea how I can do that? There is no option to chage the bank details online (probably because the contract ended).

Thanks, JR

Betreff: English support please : Returning equipment after termination

Tina — Thu, 18 Mar 2021 20:43:29 GMT

Hello JR9,

you want to manual bank transfer from now? Send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

Betreff: English support please : Returning equipment after termination

JR9 — Fri, 19 Mar 2021 10:07:56 GMT

Hi Tina,

Thanks for your reply, I've just sent you a private message.

Cheers

Betreff: English support please : Returning equipment after termination

Stephan — Tue, 23 Mar 2021 15:10:02 GMT

Hi JR9,

we need the old German address, where you had aour contract.

Regards

Stephan

Betreff: English support please : Returning equipment after termination

JR9 — Thu, 25 Mar 2021 16:05:57 GMT

Hi Stephan,

My former address is :

***

Thanks for your help,

Betreff: English support please : Returning equipment after termination

Stephan — Thu, 25 Mar 2021 16:10:42 GMT

Hi Jr9,

thanks for your reply.

I deleted your bank account from your customer data.

Regards

Stephan