Thema "Re: New Internet Contract" in Kabel: Tarife & Rechnung

New Internet Contract

FilipeCarvalho — Fri, 19 Mar 2021 11:46:24 GMT

Hello,
Last friday i made an order for a internet+phone pack..
Afterwards i got an email that said my order would be confirmed in two working days.
More recently I received an email saying that I have a message in the MeinKabel.
The problem is that I never got a confirmation email nor the code to access the MeinKabel.
Can you help me?
Thank you

Obrigado

Re: New Internet Contract

Stephan — Tue, 23 Mar 2021 15:54:58 GMT

Hi FilipeCarvalho,

welcome to our Community.

Have you gotten any new information about your assignment in the meantime? If not, please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

Re: New Internet Contract

FilipeCarvalho — Mon, 29 Mar 2021 10:48:07 GMT

Hi Stephan,

Sent you a message.

Thank you

Re: New Internet Contract

Stephan — Tue, 30 Mar 2021 06:09:37 GMT

Hi FilipeCarvalho,

thanks for your pm. I'm glad that you meanwhile got access to the order confirmation.

The desired date was 9 April. This means that the devices will be shipped so that they will be with you on the desired date.

This looks good so far.

Regards

Stephan

Re: New Internet Contract

FilipeCarvalho — Wed, 07 Apr 2021 22:27:56 GMT

Hi Stephan,

Have the devices been shipped yet?

I still haven't received any notification, and I really need them to arrive on the desired date.

Thank you for your help!

Re: New Internet Contract

Stephan — Thu, 08 Apr 2021 18:23:46 GMT

Hi FilipeCarvalho,

yes the hardware is on it's way.

Regards

Stephan