contract termination due to time extensive vodafone system failure

psta — Wed, 17 Mar 2021 13:45:55 GMT

Hallo Vodafone

I am located in Stelle, Niedersachsen. Since last October I am trying to cancel my contract, due to an extensive failure of your services in our area, we did not have an internet connection constantly. I have called you many times. One of your colleagues had then assured me that my contract would be terminated due to the failure, but it never did. I never received cancellation confirmation and you kept charging my bank account. I tried again to call you again, many times since then, without any luck. I could not address a Vodafone store, because they were closed due to corona.

I want to cancel my contract because you can not provide adequate Internet services in our area. I have not been able to use your services since last October.

Please cancel my contract and stop charging me. Please let me know what is the standard procedure I should follow in this case.

Thank you

Re: contract termination due to time extensive vodafone system failure

Martin59 — Mon, 22 Mar 2021 13:54:59 GMT

Hello psta,

we will be happy to take a look at the facts of the case. Please let us know in advance exactly which contract you are using and what the problem is with your connection.

Best regards, Martin

Thema "Re: contract termination due to time extensive vodafone system failure" in Kabel: Tarife & Rechnung

contract termination due to time extensive vodafone system failure

Re: contract termination due to time extensive vodafone system failure