Router is sent to wrong address

Ganbarov — Fri, 19 Mar 2021 08:22:55 GMT

Hello,

I have ordered a Vodafone Kable internet, which comes with a router. The problem is that the router was sent to the wrong address. I live in Hamburg, but the router is sent to somewhere in Berlin. Neither I ever lived in Berlin, nor I entered that address anywhere in the forms. I have contacted customer service, but they redirected me here to "contact English speaking colleagues". I would appreciate if you could help me to solve this issue.

Re: Router is sent to wrong address

Stephan — Tue, 23 Mar 2021 14:22:48 GMT

Hi Ganbarov,

welcome here in our Community.

How do you know that the router goes to Berlin? Do you already have some contract details?

For a closer look I need some information from you. Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

PS: And by the way: this forum is no live chat. It can take some days until someone responds here. That's why I'll close your unnecessary new post.

Thema "Router is sent to wrong address" in Kabel: Tarife & Rechnung

Router is sent to wrong address

Re: Router is sent to wrong address