Thema "Contract Cancellation Urgent" in Kabel: Tarife & Rechnung

Contract Cancellation Urgent

Animesh — Tue, 09 Mar 2021 22:28:34 GMT

I've already requested termination of my contract. However I have received contract cancellation confirmation from August 2021. I have already requested for termination in December 2020. Since I would be moving out of Germany in next week do I need to still pay until August? This is unfair as I have informed about termination 4 months before. Please note my bank account also won't be active. I am trying to reach customer care via phone I'm not been able to.

When I approached store I was mentioned that with abmeldung document my contract will get canceled from March.

Can you please confirm this .. What do I need to follow?

Thanks

Animesh

Betreff: Contract Cancellation Urgent

reneromann — Wed, 10 Mar 2021 00:05:06 GMT

In accordance with the telecommunications law, you have to pay for at least 3 more months beginning by the day your movement notice is received by Vodafone but the earliest beginning by the day you move. This also includes that you have to provide (official) proof that you've moved - e.g. a copy of the deregistration letter.

So if you leave Germany next week, it'd be 3 months starting by next week, not earlier, even if you noticed Vodafone in December last year.

Betreff: Contract Cancellation Urgent

Animesh — Wed, 10 Mar 2021 09:03:57 GMT

Can anyone from Vodafone please support here?

Please note my bank account will be closed.

Betreff: Contract Cancellation Urgent

Animesh — Wed, 10 Mar 2021 11:53:39 GMT

Thank you

Any idea about prepayment of Vodafone as we need to close bank account?

Which address do we need to send documents and device?

Re: Contract Cancellation Urgent

Stephan — Wed, 10 Mar 2021 19:16:13 GMT

Hi Animesh,

if you only send a cancellation then it will be confirmed to the end of the regular term. If you want to report a move, please have a look here in this thread.

You should keep the bank account open until the contract ends to avoid further complications.

Regards

Stephan

Re: Contract Cancellation Urgent

Animesh — Wed, 10 Mar 2021 21:25:35 GMT

Hi @Stephan

I have already filled the form. Can you please check what else should I do from my end. Customer care redirected to this forum. Expecting o get this resolved the earliest

Thanks

Re: Contract Cancellation Urgent

Grit — Thu, 11 Mar 2021 08:24:49 GMT

Hello animesh,

which form did you fill in? You have to use the relocation form, not the normal contact form. In the relocation form, you do not have to write any free text, which is why a reference to the forum is unnecessary due to the English language.

This has also worked for other English-speaking customers so far.

Regards

Grit

Re: Contract Cancellation Urgent

Animesh — Thu, 11 Mar 2021 09:24:18 GMT

Yes I have filled relocation form . Can I ping you details from my side if anything is required. Can you please check ?