Thema "Re: Why I get billed for phone when I did not use it" in Kabel: Tarife & Rechnung

Why I get billed for phone when I did not use it

bukolaj — Wed, 03 Mar 2021 12:23:34 GMT

Hello Vodafone , Please I will like to know why my invoice for this month has phone bill in it , Because I did not use the phone connection at all

I was charged 8 euro for something I did not use , there is even no phone box connected to the cable

Can someone explain to me please. I already sent a mail to support but I dont understand their response and also I can never get to speak with customer care in english .

Re: Why I get billed for phone when I did not use it

Lars — Thu, 04 Mar 2021 08:51:29 GMT

Hi bukolaj,

did you perhaps have call forwarding activated in the customer portal?

Best regards

Lars

Re: Why I get billed for phone when I did not use it

bukolaj — Thu, 04 Mar 2021 14:42:18 GMT

No I did not do anything like that and I have checked my profile now , call forwarding is not enabled

Something seems to be wrong please help me as customer care doesnt speak english so its hard to call them to ask

Re: Why I get billed for phone when I did not use it

Tina — Fri, 05 Mar 2021 15:43:48 GMT

Hello bukolaj,

for a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina