Thema "Re: Invoice issue" in Kabel: Tarife & Rechnung

Invoice issue

Amol03 — Fri, 26 Feb 2021 09:42:03 GMT

Hello Team,

I have Vodafon contract, and month deduction is 39.99€, and for month of Febuary I received the invoce and showing 34.83€, and also deducted the 64,98€ from my account, so could you please tell me why you deducted 64,98€ from my account? I didnot received any email for that or invoice.

Please let me know

Kundennummer -XXX

Thank you

Amol

Anhang und Persönliche Daten aus Datenschutzgründen gelöscht!

Re: Invoice issue

Lars — Tue, 02 Mar 2021 07:19:08 GMT

Hi Amol,

have you looked at the bill in the customer portal? You should be able to find all chargeable options there.

Best regards

Lars

Re: Invoice issue

Amol03 — Tue, 02 Mar 2021 14:52:08 GMT

Hello,

No I havent seen, could you please tell me how to check?

Thank you,

Amol

Re: Invoice issue

Amol03 — Tue, 02 Mar 2021 15:07:44 GMT

Hello,

I got only one Invoice and in that it shows 34.83 Euro change and for 64.98 Euro I didnt received any invoice. so could you please check and let me know

Thank you.

Amol

Re: Invoice issue

Thomas — Wed, 03 Mar 2021 17:27:31 GMT

Hi Amol03,

in the customer portal, you can view the invoices for the last 13 months.

Regards

Thomas

Re: Invoice issue

Amol03 — Thu, 04 Mar 2021 08:08:56 GMT

Hello Team,

I didn't found the customer portal, where it is in Mainvodafone app? could you please check why Vodafone deducted 64.98 Euro from my account with any information or invoce?

I am trying to find out the invoce but I didnt found so my request to you please help in in that.

and send me private massage if you found 64.98 euro extra change.

Thank you,

Amol

Re: Invoice issue

Thomas — Thu, 04 Mar 2021 17:29:59 GMT

Hallo Amol03,

please use the browser version of Mein Vodafone. There you can add the contract and then also view the bills.

Regards

Thomas

Re: Invoice issue

Amol03 — Mon, 08 Mar 2021 07:44:33 GMT

Hello Thomas,

I tried to add my contract but I dont know my online registration code. Bcoz I took this contract in 2018,

so where I will get my contract code?

Could you please tell me .

Thank you

Amol

See the attachment for your reference

Re: Invoice issue

Tina — Mon, 08 Mar 2021 07:46:58 GMT

Hello Amol03,

I will send you a new code. Send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

Re: Invoice issue

Amol03 — Mon, 08 Mar 2021 14:23:32 GMT

Hello Tina,

I sent you massage. please check and let me know.

Thank you.

Amol

Re: Invoice issue

Tina — Tue, 09 Mar 2021 12:01:16 GMT

Hello Amol,

I have sent you an activation code by e-mail.

You have two contracts under the customer number:

Internet & Phone

GigaTV

The higher amount is for the TV contract. You have returned the box. Unfortunately, this is not sufficient for a revocation. You would have had to revoke the contract either by phone or in writing.

Best regards

Tina

Re: Invoice issue

Amol03 — Wed, 10 Mar 2021 11:26:20 GMT

Hello Tina,

But the activation code is not correct, some thing is missing in that. In portal there are 5 box but you sent me only 3 box letters code,

Please check and let me know

see the image

Edit: Screenshot with email address removed. Please do not post personal information.

Re: Invoice issue

Moni_GK — Wed, 10 Mar 2021 12:48:56 GMT

Hello Amol03,

You took a wrong turn. Please select the cable contract and not DSL.

Greetings Moni

Re: Invoice issue

Amol03 — Wed, 10 Mar 2021 13:54:15 GMT

Hello Tina,

Could you please help in that how to cancel the GigaTV contract?

For Phone I need to book appoinment? Please tell me the procedure.

Thank you.

Amol

Re: Invoice issue

Grit — Thu, 11 Mar 2021 07:23:00 GMT

Hello Amol03,

you can cancel via the contact form. We cannot accept it here.

What date do you mean? You have had the internet contract since 2018.

I have moved your second post to the archive, as it is unnecessary if we have already answered it here. Please do not threadpost multiple articles on the same topic.

Regards

Grit

Re: Invoice issue

Amol03 — Thu, 11 Mar 2021 07:57:41 GMT

Hello,

I have two contracts 1) is DSL which I took in 2018 and 2) I took Giga TV box last month (8 feb), But Giga TV box router I sent you back same day (8 feb) bcoy there is not WIFI and I can't conect to internet to other devices, but I didnot cancel the contract by mistakly, bocz I dont know the procedure and I tried to call back that no when I got a call from vodafone. So please help and tell me the procuder to cancel the Giga TV box contract, I want my DSL contract. Only Giga TV Box contract I need to cancel.

Where I will get contrct form?

Please tell me what should I do.

Thank you.

Amol

Re: Invoice issue

Grit — Fri, 12 Mar 2021 06:38:20 GMT

Hello Amol03,

somehow you have not understood us. You can only cancel the contract in the normal way via the contact form. You did not revoke it in time, so it cannot be terminated immediately. You also don't have a DSL contract, but a cable contract. You can find all the documents for the contracts in your customer portal.

You asked the question in your last answer: "For Phone I need to book appoinment? Please tell me the procedure."

I can't do anything with that, what do you mean, what date?

Regards

Grit