Thema "Re: Contract Renewal" in Kabel: Tarife & Rechnung

Contract Renewal

WanderingDragon — Mon, 22 Feb 2021 21:31:19 GMT

I have Red Internet & Phone 200 Cable. I now pay 39.99 per month and the contract ends in April 2021. Can I renew the contract for 2 years with the same speed or maybe if possible an upgrade to faster speed?

Also, is it possible to just have the connection for just Internet since I don't use Phone, and that would reduce the monthly bill cost?

Re: Contract Renewal

Lars — Tue, 23 Feb 2021 17:15:28 GMT

Hi WanderingDragon,

have you called the number on the cancellation confirmation? The colleagues will certainly have a suitable offer for you. Alternatively, you can also look in the customer portal to see what is offered to you there.

Best regards

Lars

Re: Contract Renewal

WanderingDragon — Tue, 23 Feb 2021 18:38:54 GMT

I havent reached out on the cancellation confirmation since I don't want to cancel.

I looked up on the Customer Portal and I don't see any offers there - Unsere Angebote für Dich

Also, I see that my contract is listed as expired. Can't I renew it now?

Vertrag abgelaufen

Du kannst diese Vodafone-Produkte (ehemals Kabel-Vertrag) nicht mehr nutzen.

Re: Contract Renewal

Lars — Tue, 23 Feb 2021 19:59:08 GMT

Hi WanderingDragon,

are you also in the portal with the correct customer number? You have had 2 customer numbers, of which only one is still active. I suspect you are using the wrong customer number for the customer portal. Please send me an e-mail address from you via private message. I will send you an activation code for the correct customer number. Please write a short message here in the post, when you have sent the PM.

Best regards

Lars

Re: Contract Renewal

WanderingDragon — Wed, 24 Feb 2021 10:27:41 GMT

I PMed you my active customer number.

Re: Contract Renewal

Lars — Wed, 24 Feb 2021 19:03:00 GMT

Hi WanderingDragon,

the number in the PN is the correct one. Now I still need an e-mail address from you. I will enter it in the customer number in the system and send you the activation code. Then you come to the customer portal. Please send the email address by PM and then write here in the thread.

Best regards

Lars

Re: Contract Renewal

WanderingDragon — Wed, 24 Feb 2021 19:22:03 GMT

I sent you the email address on the PM.

Re: Contract Renewal

Lars — Thu, 25 Feb 2021 17:49:31 GMT

Hi WanderingDragon,

I have stored the email address in the system. You just need to confirm it when you get the email with the request. Please write here in the thread as soon as you have done that. Then I will send out the code.

Best regards

Lars

Re: Contract Renewal

WanderingDragon — Thu, 25 Feb 2021 19:36:29 GMT

@Lars I have confirmed the email address

Re: Contract Renewal

WanderingDragon — Thu, 25 Feb 2021 20:27:46 GMT

I have received the code o the email, but when I try to add the contract, the screen asks for Online Registration Code which not of the same format as you have sent me.

Here is the screenshot.

Re: Contract Renewal

Lars — Mon, 01 Mar 2021 15:05:42 GMT

Hi WanderingDragon,

you have to select cable (Kabel), not DSL. Then the code should work. Please test it out and give me feedback.

Best regards

Lars

Re: Contract Renewal

WanderingDragon — Tue, 02 Mar 2021 09:28:52 GMT

Yes. I was able to link the contract and order the loyalty offer that was offered on the My Profile. Thank you.

Re: Contract Renewal

Thomas — Wed, 03 Mar 2021 15:13:17 GMT

Hi WanderingDragon,

nice to read. Do you have any questions or can the thread be closed?

Regards

Thomas

Re: Contract Renewal

WanderingDragon — Wed, 03 Mar 2021 19:47:35 GMT

Yep. We can close the thread.