Thema "Re: Incorrect Billing" in Kabel: Tarife & Rechnung

Incorrect Billing

Arun3 — Wed, 17 Feb 2021 20:00:21 GMT

long story short, customer id : ***

Invoice ***, the bill was for € 65.34

First time I paid it in Rossmann € 65.34 on 09.02.2021

The second time there was an auto-debit to my bank account on 12.02.2021

Therefore I request my bank to revoke this payment and it's now been done.

I revoked the payment only because the money was auto-debited for the money which I already paid.

Now in my Vodafone portal, it shows me (02/16/2021 Flat rate return debit € 4.50 ???

Please remove this Flat rate return debit.

Edit: customer id and invoice id deleted. Lars

Betreff: Incorrect Billing

MichaelBeyer2 — Wed, 17 Feb 2021 22:21:19 GMT

4.50$ ist the price because you revoked the payment.

Re: Incorrect Billing

Thomas — Thu, 18 Feb 2021 16:20:07 GMT

Hi Arun3,

if you reverse the payment, we will incur costs and these will be covered by the lump sum. Here it would have been better to leave it at that and we would have used the resulting credit note for the next bill.

Regards

Thomas

Betreff: Incorrect Billing

Arun3 — Sat, 20 Feb 2021 16:26:14 GMT

The reason I revoked was that 2nd time the amount was deducted from my account. Why are you deducting for the 2nd time from my account?

Re: Incorrect Billing

Arun3 — Sat, 20 Feb 2021 16:31:00 GMT

That is not my problem. When I don't pay the bill on time, Vodafone is levying me penalty and reminder fee and so on right? likewise, if you debit money from my account in advance will you pay me interest for it? then why should my money be with you in advance when you levy a penalty for late payment? When it is for you a different law and set of rules and if it is your customer it is a different law or rules is it so?

Re: Incorrect Billing

MichaelBeyer2 — Sat, 20 Feb 2021 18:14:46 GMT

It's not a Vodafone issue or problem, because you initiated the revoking. 4.50$ is simply the price for revoking a payment, according to the contract and AGB you signed for. It's exactly that written down. Best solution: Don't revoke payments (without contacting your contract partner).

Re: Incorrect Billing

Stephan — Mon, 22 Feb 2021 16:15:35 GMT

Hi Arun3,

do you have any further questions in this matter?

Regards

Stephan

Re: Incorrect Billing

Arun3 — Mon, 22 Feb 2021 17:56:34 GMT

Not at the moment. Thanks!

Re: Incorrect Billing

Stephan — Tue, 23 Feb 2021 17:33:05 GMT

Hi Arun3,

thanks for the feedback.

Since there are no further questions, I'll close this thread. Feel free to contact the Community again, if you have any questions about your contracts.

Regards

Stephan