Thema "Re: Contract cancellation and device return" in Kabel: Tarife & Rechnung

Contract cancellation and device return

karlzz — Wed, 20 Jan 2021 14:26:42 GMT

Dear sir/madam,

I cancelled the contract by written letter within 14 days after receiving device. The contract was cancelled due to missing kable connection within the building. Unfortunatelly, the building owner is not willing to fix it.

Untill today I didn't receive any confirmation and information where to return the device. Could you kindly verify?

Customer number is: XXX

Kind regards,

Karol

Edit: @karlzz Please do not post customer information publicly.

Re: Contract cancellation and device return

Thomas — Thu, 21 Jan 2021 14:47:06 GMT

Hi karlzz,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

Re: Contract cancellation and device return

karlzz — Mon, 08 Feb 2021 12:41:57 GMT

Dear Thomas,

Thank you for the reply.

I sent the data in the privat message.

Regards,

Karol

Re: Contract cancellation and device return

Stephan — Wed, 10 Feb 2021 14:40:26 GMT

Hi karlzz,

thanks for your pm.

Please send the router back to the following address:

Vodafone Kabel Deutschland

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Regards

Stephan

Re: Contract cancellation and device return

karlzz — Tue, 16 Feb 2021 14:39:13 GMT

Hi Stephan,

I have sent the router back last week.

Thank you,

Karol

Re: Contract cancellation and device return

Stephan — Thu, 18 Feb 2021 10:11:55 GMT

Hi karlzz,

an we got it back. It was reported back yesterday.

Do you have any further questions?

Regards

Stephan

Re: Contract cancellation and device return

karlzz — Thu, 18 Feb 2021 10:51:52 GMT

Hi Stephan,

Thank you for the information.

Could you confirm that there is no pending informaiton or costs required from me?

Thank you,

Karol

Re: Contract cancellation and device return

vicycleseven — Thu, 18 Feb 2021 11:26:53 GMT

Danke, ich werde das Verfahren befolgen ?

Re: Contract cancellation and device return

vicycleseven — Sat, 20 Feb 2021 12:26:52 GMT

Ich habe online eine Anfrage gestellt

@vicycleseven

Links deleted, if you need support pls open your own thread with a meaningful title and general discription, MS

Re: Contract cancellation and device return

Stephan — Sat, 20 Feb 2021 15:11:30 GMT

Hi karlzz,

the contract is cancelled, the hardware is back. Everything is fine.

There are no further costs for you regarding the cable contract.

Regards

Stephan