Thema "Re: Moving from Wuppertal to Düsseldorf" in Kabel: Tarife & Rechnung

Moving from Wuppertal to Düsseldorf

Hyoin — Wed, 10 Feb 2021 14:17:44 GMT

Dear Vodafone!
currently I'm using Unitymedia 2Play FLY 400, (customer number: ***)
I am moving from Wuppertal to Düsseldorf next month (1st MARCH)
actually I wanted to bring this connection with me to new flat,
unfortunately I was informed that I can't transfer it to a new address,
so seems like cancellation of the contract is the only option, but I have one more year of contract left.
can I cancel it as soon as possible before it ends?

Betreff: Moving from Wuppertal to Düsseldorf

Torsten — Wed, 10 Feb 2021 17:42:24 GMT

Please report the move on the Unitymedia homepage, you are staying in the catchment area of Vodafone West in North Rhine-Westphalia. You will be charged € 39.99 for the move, nothing changes in the duration of your tariff.

Betreff: Moving from Wuppertal to Düsseldorf

Hyoin — Thu, 11 Feb 2021 14:50:36 GMT

Thank you so much Torsten!!
but as I described above, seems like my contract doesn't allow me to move the internet connection.
also I've tried several times to apply for a moving service.
but it keeps saying there's something wrong.

Betreff: Moving from Wuppertal to Düsseldorf

Torsten — Thu, 11 Feb 2021 20:51:17 GMT

That isn't good, but I think a Mod can solve this for you. Please be patient, it can currently take a few days for a mod to respond.

Re: Moving from Wuppertal to Düsseldorf

Luisa — Thu, 18 Feb 2021 10:34:42 GMT

Hello Hyoin,

would you be interested in a DSL contract at the new address?

Kind regards
Luisa