Thema "Betreff: Umzug - kein Internet möglich" in Kabel: Tarife & Rechnung

Umzug - kein Internet möglich

Termination1 — Wed, 17 Feb 2021 20:51:21 GMT

Dear Sir / Madam,

i would like to inform you that i moved new apartment. In that apartment cable connection port is not available.

so please i would like to treminate this contract or please provide the DSL connection to setup box.

i have already submitted the old setup box connection to vodafone office.

i returened the BOX last month only but still amount is deducting from account.

MasterScorpion — Wed, 17 Feb 2021 20:53:52 GMT

Title modified.

Did you report your move?

Did you inform VF technical services about the issue?

"i returened the BOX last month only but still amount is deducting from account. "

Sending the box back doesnt cancel the contract.

In general - more information is needed.

Thomas — Thu, 18 Feb 2021 16:55:03 GMT

Hi Termination1,

tt's not that simple. You already have to officially declare the move. To that end, we have a moving service.

Regards

Thomas