Thema "Re: Flashing red internet light" in Kabel: Tarife & Rechnung

Flashing red internet light

Natalia_6 — Mon, 01 Feb 2021 19:03:05 GMT

Hi,

I can't seem to connect to the internet anymore. My cable router shows a flashing red light above internet.

Any advice is welcome!

Regards,

Natalia

Re: Flashing red internet light

Tobias — Thu, 04 Feb 2021 13:27:39 GMT

Hi,

that doesn't sound so nice, sorry 😞 I still want to take a look at it 🙂 Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

Re: Flashing red internet light

Natalia_6 — Thu, 04 Feb 2021 16:21:30 GMT

Thanks, I just sent off a PM!

Re: Flashing red internet light

Natalia_6 — Fri, 05 Feb 2021 07:31:18 GMT

This has been going on since Monday - I've lost a week of work since I have to do home office. Is there any chance this will be resolved quickly?

Re: Flashing red internet light

Natalia_6 — Mon, 08 Feb 2021 09:49:41 GMT

Can someone ease take a look?

My situation has been unchanged for a week now!

Thanks,

Natalia

Re: Flashing red internet light

Wallace — Wed, 10 Feb 2021 14:25:27 GMT

Hi Natalia,

We no longer have a system in your house. I have written to the responsible colleagues to clarify the marketing situation and, if necessary, to have your contract terminated.

Regards

Wallace

Re: Flashing red internet light

Natalia_6 — Thu, 11 Feb 2021 10:13:13 GMT

Thanks for the info.

This morning I recieved an sms with a link to schedule a service appointment. However when I clicked it, it told me that no time slots were available. I'm a bit confused as to what is happening - is someone coming out to take a look (so, the service in my house is still there, but broken?) or does the service no longer exist and should I look for a new provider?

Regards,

Natalia

Re: Flashing red internet light

Stephan — Mon, 15 Feb 2021 12:05:16 GMT

Hi Natalia_6,

thanks for your response.

Unfortunately we can't provide you any more at your address via cable. We have to cancel your cable contract.

Do you want to switch to a DSL connection (250 MBit/s max.) or do you want to switch to another provider?

I am very sorry, that we weren't able to inform you earlier.

Regards

Stephan

Re: Flashing red internet light

Natalia_6 — Mon, 15 Feb 2021 15:09:18 GMT

Hi Stephan,

I would like to cancel my contract with Vodafone and switch to another provider. Could you please inform me how I can go about doing this?

Regards,

Natalia

Re: Flashing red internet light

Thomas — Tue, 16 Feb 2021 17:09:36 GMT

Hi Natalia_6,

you have already selected a new provider. You must instruct the new provider to take over the phone number. We can only terminate your contract once this has been done.

Regards

Thomas

Re: Flashing red internet light

Natalia_6 — Tue, 16 Feb 2021 17:14:11 GMT

Hello,

I'm afraid I don't understand you. I haven't contacted any new providers yet, as I am waiting for a confirmation from Vodafone that my contract will be cancelled - I'd hate to be paying for internet twice. Also, I have no landline phone, only a mobile, and my mobile contract has never been with Vodafone.

Regards,

Natalia

Re: Flashing red internet light

Thomas — Wed, 17 Feb 2021 15:40:12 GMT

Hi Natalia_6,

you do not want to take the number to a new provider, then we can terminate the contract immediately.

Regards

Thomas

Re: Flashing red internet light

Natalia_6 — Wed, 17 Feb 2021 15:42:51 GMT

Hi,

That would be great - I do not need to take the number with me.

Regards,

Natalia

Re: Flashing red internet light

Thomas — Thu, 18 Feb 2021 13:07:45 GMT

Hi Natalia_6,

the cancellation is done and you will receive a confirmation.

Regards

Thomas

Re: Flashing red internet light

Natalia_6 — Fri, 19 Feb 2021 15:35:19 GMT

Hello,

Ok, thank you.

Could I also recieve a refund for Feburary? I was charged for Feburary, despite having no internet service for the entire month.

Regards,

Natalia

Re: Flashing red internet light

Stephan — Mon, 22 Feb 2021 15:47:18 GMT

Hi Natalia_6,

of course you'll get a refund for February. There will be an extra invoice with a credit note, which will be transferred to your bank account.

Regards

stephan