First bill with activation charge

Manu_R — Mon, 01 Feb 2021 11:10:24 GMT

Hello Everyone,

I am posting this thread after writing mails and calling and chatting with support in FB. I am not getting any response from anywhere. I recently subscribed to Vodafone internet and from the site, I could see there was no charges for first time customer and only monthly billing. Even that, reduced amount for first 6 months. I took the 100 Mbps plan and the first bill came with 70 EUR where it was supposed to be 20.

The bill says 1x Activation Red I & P 100 Cable U of 60 EUR. Why is this charged to me? As per the website the installation (which I did on my own after getting the device) and device is free.

My customer ID is ***

Regards,

Manu

EDIT: personal data deleted

Betreff: First bill with activation charge

Luisa — Mon, 15 Feb 2021 09:47:21 GMT

Hi Manu_R,

What does your order confirmation say? Have you checked it?

Best regards
Luisa

Thema "First bill with activation charge" in Kabel: Tarife & Rechnung

First bill with activation charge

Betreff: First bill with activation charge