Thema "Higher tariff charged" in Kabel: Tarife & Rechnung

Higher tariff charged

MhT — Sat, 23 Jan 2021 21:07:47 GMT

Hi,

I was offered a two years discount when I made my contracte with Vodafone. But now after one year, the monthly tariff has retuned to the original amount.

Regards,

MhT

Re: Higher tariff charged

Tina — Wed, 27 Jan 2021 06:20:20 GMT

Hello MhT,

For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

Re: Higher tariff charged

MhT — Wed, 27 Jan 2021 19:55:20 GMT

Hi Tina,

Thanks for the reply.

The pv is sent.

Regards,

MhT

Re: Higher tariff charged

Nancy — Fri, 29 Jan 2021 08:07:55 GMT

Hello MhT,

please have a look at your order confirmation. There you will find your agreed contract conditions.

Best regards

Nancy

Re: Higher tariff charged

MhT — Fri, 29 Jan 2021 20:49:03 GMT

Hi Nancy,

So I read the contract.
for me it's still not clear why Vodafone deducts 75 €a/month from my account for something that your colleague presented to me as 30 €/month.

Regards,

MhT

Re: Higher tariff charged

strg-alt — Sat, 30 Jan 2021 08:22:28 GMT

Typically the discount is limited to 12 months, that's probably why you paid only 30Euro so far. After 12 months the price increases and I guess that this is stated in your order confirmation. What any sales guy told you is another story, this might be some misunderstanding or he just did not tell you the full truth..

But typically there is also the option to downgrade your tariff after 12 months, for example to 50 Mbit/s for 30 Euro/month. I don't understand why the moderators did not mention about this option, seems they want to hide the option of changing to lower tariffs, which I find quite unfair when dealing with non German speakers who might have difficulties to understand all those terms. So if you want to pay less, then ask for downgrade of your contract, this can be done by the moderators in this forum.

Re: Higher tariff charged

valeria1975 — Sat, 30 Jan 2021 11:31:01 GMT

hello, i have the same problem, i am being charged more than i should

how to contact you?

Re: Higher tariff charged

strg-alt — Sat, 30 Jan 2021 14:53:56 GMT

@valeria1975: open a new thread and post your request.

Re: Higher tariff charged

MhT — Sat, 30 Jan 2021 14:54:47 GMT

Hi strg-alt,

Thank you for your reply. Maybe that s the reason they charge me this amount. Then I will tell the moderators to downgrade the speed. Unfortunately, the moderator didn’t provide a clear answer.

Actually before I signed the contract, I asked the woman in Vodafone shop to summarize its conditions in terms of the payments since I wanted to have a clear picture of what I was about to sign. I still have her notes on the printed contract. Maybe general policy is not to be clear.

Re: Higher tariff charged

MhT — Sat, 30 Jan 2021 14:57:49 GMT

Hi @Nancy

It seems the connection speed is the main reason for higher tariff. Pelase downgrade the speed of my connection.

would be nice if you could exactly point out the issue.

Regards,

MhT

Re: Higher tariff charged

Thomas — Mon, 01 Feb 2021 19:20:27 GMT

Hi MhT,

which bandwith do you want to change? There are many options 500 Mbit for 49,99 Euro, 400 Mbit for 44,99 Euro, 200 Mbit for 39,99 Euro, 100 Mbit for 34,99 or 50 Mbit for 29,99 Euro.

Regards

Thomas

Re: Higher tariff charged

MhT — Mon, 01 Feb 2021 20:27:31 GMT

Hi Thomas,

50 Mbit for 29,99 Euro please. Since when is it applied?

Regards,

MhT

Re: Higher tariff charged

Stephan — Thu, 04 Feb 2021 07:54:57 GMT

Hi MhT,

we now made the change for your. It will become effective today and you'll get a confirmation for that,

Regards

Stephan

Re: Higher tariff charged

MhT — Sat, 06 Feb 2021 11:43:13 GMT

Hi @Stephan,

I got the letter of effectiveness for the new tariff. Thanks,

I am now a bit confused. My current contract is supposed to be ended in December 2021, following to a letter of cancelation that I sent in the last November. But it seems that the letter of effective for new tariff says my contract continues for 12 months, and it means untill the Feburary 2022. When would be the end of my contract?

Regards,

MhT

Re: Higher tariff charged

Thomas — Wed, 10 Feb 2021 08:10:14 GMT

Hi MhT,

that is already correct. The downgrade starts with the day of the changeover and from then on the 12 months begin. The downgrade should have taken place exactly at the end of the first 12 months, then the term would have remained at 24 months.

Regards

Thomas

Re: Higher tariff charged

MhT — Sat, 20 Feb 2021 13:47:39 GMT

@Thomas Okay. Then when would be the end of my contract? does it end automatically or it is has changed again to an open end contract?

Re: Higher tariff charged

strg-alt — Sat, 20 Feb 2021 16:17:05 GMT

These kind of contracts never end automatically, you need to send a cancellation request latest 3 months before the minimum term ends. In your case it seems that the minimum term ends in Feb. 2022. If you do not request cancellation, than the contract would be extended by another 12 months. So be carefully and if needed ask for support in advance. If you miss the cancellation date, than you need to pay for another 12 months. So latest in October you should take care if you want to stop your contract.

Re: Higher tariff charged

Stephan — Mon, 22 Feb 2021 16:06:55 GMT

Hi MhT,

due to the last tariif change, you contract expires on 4 February 2022.

As I can see you didn't received an adjusted confirmation for that. I'll send you a new one.

Regards

Stephan