Thema "Need refund and cancel the contract- Don't Remove Please" in Kabel: Tarife & Rechnung

DOCSIS offline - No Internet

Veerendra — Tue, 15 Dec 2020 20:45:17 GMT

Hello, 4 months back I got vodafone station, I have connected cables like they mentioned in the manual. I see the DOCSIS offline. I have not been able to use the Internet for past 4 months. Seems self installation failed. How to solve this issue?

Customer Number: XXX

Thanks,

Veerendra

Re: DOCSIS offline - No Internet

Claudia — Sun, 20 Dec 2020 08:58:57 GMT

Hello Veerendra,

we can order a technician to finish the installation. I need the following information from you:

- name

- address

- customer number

- birth date of the contractual partner

- MAC address of the router

- phone number

- were there any Covid-19 symptoms in your household

Send all the data in a private message. The technician will need access to the house installation.

Kind regards,

Claudia

Re: DOCSIS offline - No Internet

Veerendra — Sun, 20 Dec 2020 13:59:49 GMT

Hello Claudia,

Thanks for the reply. I just sent private message to you.

Thanks,

Veerendra

Re: DOCSIS offline - No Internet

Martin59 — Thu, 24 Dec 2020 11:39:31 GMT

Hi Veerendra,

we have just created an order for this and sent it to our colleagues. They will contact you so that an appointment can be made.

Best regards, Martin

Re: DOCSIS offline - No Internet

Veerendra — Mon, 28 Dec 2020 08:42:35 GMT

Hello @Martin59 Thanks for creating order. Your collegues just contated me via email and said below

Hello,
Property management does not want to lay cables in the house. Unfortunately, Vodafone Kabel Deutschland installation is not possible.
Please conclude a contract via DSL. I am canceling this order

I have been paying bills for 7 months and not used Internet at all and it turns out there was no cable installation to my apartment. I can't signup DSL, I choose Vodafone Kabel.

Can I get a refund and cancel the contract?

Thanks,

Veerendra

Need refund and cancel the contract- Don't Remove Please

Veerendra — Thu, 31 Dec 2020 13:55:16 GMT

I see that my previous question was taken down, not sure why. But Im still seeking for help...

I signed up Red Internet & Phone 100 Cable and contract started from 05/01/2020. The self

installation has failed, unfortunatly I have start informing and running around customer service in

this forum from past 1 month. I have been paying bills from past 7 months without using the

internet. Finally, a few days back one modarator contacted and asked details to

troubleshoot. Today, one of the staff from "BHS Elektronik GmbH" contated me informed, there is

no possibility to install "Red Internet & Phone 100 Cable".

I'm really disspointed Vodafone started my contract "Red Internet & Phone 100 Cable" and

charging me without checking these plans / services not even available in my address. Below is the

email from "BHS Electronics GmbH"

Hello,Property management does not want to lay cables in the house. Unfortunately, Vxxxx Mxxxxx
BHS Electronics GmbHFährweg 2D-39240 Calbe

I replied, I don't want DSL and they responed with below

please contact the customer center in this regard. We are of the technology and have Sincerely
Vxxxx Mxxxxx
BHS Electronics GmbHFährweg 2D-39240 Calbe

Can you please initiate refund and cancel the contract.

Thanks,

Veerendra

Re: DOCSIS offline - No Internet

Grit — Sat, 02 Jan 2021 12:12:12 GMT

Hello Veerendra,

as the installation cannot take place, i have terminated the contract. I have also arranged for the charged or debited amounts to be written off. Until November, no charges were debited because they were repaid by the credit notes at the beginning of the contract. We now have to debit these credits to the customer account. The settlement will then take place, so that the amounts for November and December will be refunded. Please be patient, it will take a while. You will receive a confirmation for the termination of the contract.

Regards

Grit

Re: DOCSIS offline - No Internet

Veerendra — Mon, 04 Jan 2021 09:11:21 GMT

Thanks for the reply.

Does that mean, I get money for Decmeber and November now and rest money later?

Re: DOCSIS offline - No Internet

Lars — Tue, 05 Jan 2021 10:26:48 GMT

Hi,

the refunds should all offset each other and in the end you will be refunded the fees you paid. I hope the booking system will manage it all in one bill. If not, there will be a second final bill.

Best regards

Lars

Re: DOCSIS offline - No Internet

Veerendra — Mon, 25 Jan 2021 12:13:23 GMT

Hello,

I have rerouted the "Kabel Station" wifi router. I have not gotten the refuned. When can I expect the refund?

Thanks,

Veerendra

Re: DOCSIS offline - No Internet

Nancy — Fri, 29 Jan 2021 08:42:51 GMT

Hello Veerendra,

your router has arrived. The credit has been booked. You will get this refunded to your account. How fast this happens, I can not tell you exactly. Keep us gladly up to date.

Best regards

Nancy

Re: DOCSIS offline - No Internet

Kakumanu — Wed, 10 Feb 2021 14:07:14 GMT

Hello, thanks for the reply. On 02.02.2021, I recieved 57.55 Euros. What about the rest refund 78.88 Euros? I paid 7 months(July to December) bill; 7x19.49 Euros=136.43 Euros

Can you please check and confirm the total refund?

Thanks,

Veerendra

Re: DOCSIS offline - No Internet

Nancy — Thu, 11 Feb 2021 12:20:18 GMT

Hello Veerendra/Kakumanu,

I have taken care of it and the remaining fees are still booked to you. Unfortunately, this did not work out right away. You will then get an invoice on which you will find this.

Best regards

Nancy

Re: DOCSIS offline - No Internet

Veerendra — Sun, 14 Mar 2021 15:29:47 GMT

Hello,

I still have not received the rest amount. When can I expect?

Thanks,

Veerendra

Re: DOCSIS offline - No Internet

Tina — Wed, 17 Mar 2021 17:14:54 GMT

Hello,

the refund was made at the beginning of february to the bank account known to us.

Best regards

Tina

Re: DOCSIS offline - No Internet

Kakumanu — Wed, 07 Apr 2021 14:33:05 GMT

Hello,

I'm followingup again. As I mentioned before in above comments,"On 02.02.2021, I recieved 57.55 Euros. What about the rest refund 78.88 Euros? I paid 7 months(July to December) bill; 7x19.49 Euros=136.43 Euros "

Yes, I have already confirmed that I received amount(57.55 Euros) in Febraury. Also, in above comments one of moderator confirmed that "rest amount" has been taken care. I'm refering to the rest amount(78.88 Euros).

Can you please confirm

Thanks,

Veerendra Kakumanu

Re: DOCSIS offline - No Internet

Lars — Thu, 08 Apr 2021 15:00:15 GMT

Hi Kakamu,

your calculation is not correct. We debited 17.94 euros in October 2020, 19.49 euros each in November and December, and 0.64 euros in January. The remaining amounts were covered by a credit note. You are only entitled to the amount that was debited. herefore, it is correct for the old customer number with the 57 euros.

Best regards

Lars