Thema "Re: Cancel contract" in Kabel: Tarife & Rechnung

Cancel contract

AnkitSinha — Mon, 21 Dec 2020 11:22:02 GMT

I live in a student building in Augsburg and have the internet provided by the owner. When vodafone berater Mr.Roberto Asta came to my apartment, I assumed owner has send him to check on internet. I don't speak german so i didn't understand why he took my details. then when i talked to my owner, she told me she didn't send him and he came from vodafone. Immediately, I called him and asked him to cancel the contract and my details. He told me when vodafone package will came then he will came to my apartment to take it back. I received the vodafone package from dhl and Mr.Asta came to take it back. I don't have the vodafone box with me. I have not received any emails or letter from vodafone. This is what happened, so i hope to get help with cancellation of contract.

On 18.12.2020, i received the bill from vodafone for december month which states amount of 74.37euros will be deducted today. I want the amount refunded as it is deducted from my bank account. I can provide further details like rechnungsnummer, vertrag nummer and kundennummer which is given in the bill.

Re: Cancel contract

Tina — Tue, 22 Dec 2020 15:03:09 GMT

Hello AnkitSinha,

welcome to our community. I can't promise you if and what I can do. For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

Betreff: Cancel contract

AnkitSinha — Tue, 22 Dec 2020 15:06:23 GMT

Please help me cancel the contract. It is a giga tv 4k box contract which i have unknowingly and wrongly signed for. The sales representive came to my apartment asking if i have internet problem or not. I allowed him to enter my apartment because i was having problem with my internet provided by my owner. I thought my owner has sent him to check. He took my details for tv contract which i don't want. I am a student and don't have tv in my apartment. I don't speak or understand German which led to this bad situation.

I request to get help immediately.

Re: Cancel contract

AnkitSinha — Tue, 22 Dec 2020 15:11:20 GMT

I have send you the private message with details

Betreff: Cancel contract

AnkitSinha — Tue, 22 Dec 2020 15:25:06 GMT

I assumed that i have asked him to cancel the contract and my details which he took that he will cancel the contract and he took the package with him as well. thats why i did not do anything further but its been a month now and the contract is not cancelled. when i received the bill as mentioned above then i got to know that contract is still active. Please help me with this bad situation.

Betreff: Cancel contract

AnkitSinha — Tue, 22 Dec 2020 15:44:59 GMT

I have contacted the vodafone customer care and also send the 2 contact form(english and german). For the english contact form, they directed me to this community forum. I have contacted via whatsapp also.

In the whatsapp conversation , they told me yesterday that the following

Du bekommst in den nächsten 24 Stunden eine Bestätigung. Ich sehe, das der Vertrag widerrufen wurde.

Please check and help me with cancellation of this contract.

Betreff: Cancel contract

AnkitSinha — Tue, 22 Dec 2020 15:56:48 GMT

I have also contacted the sales representive earlier but he says to contact vodafone team.

I hope Ms.Tina you will help me out here in the community forum.

Re: Cancel contract

AnkitSinha — Wed, 23 Dec 2020 10:06:19 GMT

Have you checked the details i had sent you yesterday?

Please reply

Betreff: Cancel contract

AnkitSinha — Wed, 23 Dec 2020 11:04:01 GMT

As I said earlier, I have contacted via whatsapp also.

Today, I received a message from them saying the following:

Hallo Ankit. Der TV Vertrag ist tatsächlich widerrufen worden. Die Bestätigung bekommst Du per Post.

Ms.Tina, Can you check and give me a confirmation on this please?

Re: Cancel contract

Tina — Wed, 23 Dec 2020 13:42:44 GMT

Hello AnkitaSinha,

my colleagues have already taken care of the matter. The contract has already been cancelled. the confirmation will be sent to you separately. The fees charged so far will be refunded within the next 4 weeks.

Best regards

Tina

Re: Cancel contract

AnkitSinha — Wed, 23 Dec 2020 14:40:02 GMT

Okay. Can you tell me the exact date when my contract was canceled ?

Re: Cancel contract

Tina — Fri, 25 Dec 2020 13:56:39 GMT

Hello AnkitSinha,

your contract has been revoked. All fees charged from 12th of november 2020 will be refunded.

Best regards

Tina

Subject: Cancel contract

Yohei0521 — Mon, 15 Mar 2021 08:33:24 GMT

1)I decided to go back Japan for a new job in Japan. therefore I went to Vodafone shop located in Forchheim (Apothekenstraße 14, 91301 Forchheim) to cancel the internet contract on Jan 5th 2021.

2)Due to this exception, the reception asked me to provide offer letter (to prove the new job in Japan).

3)after providingy offer letter, they asked me to come back on the the week of Jan 11th because of my flight (17th Jan) with the internet router as well as 5 euro for posting.

4)on Jan 13th I went to the same shop. But they said, due to lockdown, they couldn't accept receiving the router, and asked me to send the router & cancelation letter to Am Tower 222, 90475 Nürnberg

5)I have posted this box at postbank

And I finally received your notification on Jan 15 th that you have received the router and cancelation letter

6)Therefore, I thought you have already cancel the contract and you shouldn't charge anything to me. But I still reveive 19.90 Euro every month.

7)that's why I tried again to cancel the contract via internet and I received termination letter from you

😎 but it indicates that the contract remains until July which I don't really understand.

Now, I'm asking you to cancel the contract as soon as possible . And I ask you to refund. Otherwise I'm going to sue you regarding the payment since February as this is not acceptable