Thema "Re: Ownership Transfer" in Kabel: Tarife & Rechnung

Ownership Transfer

Ownership_Trans — Wed, 20 Nov 2019 20:15:21 GMT

Hello,

I am relocating to an another flat in saarbrucken. I would like to transfer the cable contract ownership from my name to my flatmate. Account personal details, bank details has to be transferred on her name. Please let me know the process of transferring the ownership.

Kundennummer: XXXXXXXX

Regards,

Vignesh Kumar R

Edit: @Ownership_Trans Customer number removed. Please do not post personal information publicly. Kurtler

Re: Ownership Transfer

Grit — Thu, 21 Nov 2019 08:26:27 GMT

Hello Vignesh,

the contract has to move with you, because a transfer of contract is only valid for cable contracts in case of death. If you move, then you take the contract with you, if you can continue to be supplied at the new address. If this is not possible, the contract will be terminated according to the Telecommunications Act.

Regards

Grit

Re: Ownership Transfer

Ownership_Trans — Tue, 26 Nov 2019 08:40:56 GMT

Hello Grit,

I have moved out of that place and the new place already has vodafone connection. My other flat members ( from old flat ) need internet and they are ready to take it on their name.

Why there is no provision in vodafone to change the ownership ?

what if one person moves out of germany ?

I have seen in some forum that there is an option to change the ownership, by filling few forms.

FYR : https://forum.vodafone.de/t5/Archiv-Internet-Telefon-TV-%C3%BCber/Transfer-of-DSL-Contract-from-one-person-to-another/td-p/1467333

Please check and provide me a positive feedback. Thanks in advance.

Regards,

Vignesh Kumar R

Re: Ownership Transfer

Grit — Tue, 26 Nov 2019 13:30:17 GMT

Hello Vignesh,

it makes a difference whether you have cable or DSL. Cable contracts cannot be transferred to someone else when you move. The linked thread is about DSL. For people who move away from Germany it's the same as for those who don't have cable available.

Is the cable contract still possible at the new address? The contract that already exists at the new address is with Vodafone (DSL or cable)? The answer to these questions is decisive for further action.

Regards

Grit

Re: Ownership Transfer

Ownership_Trans — Tue, 26 Nov 2019 15:21:14 GMT

Hello Grit,

Thanks for the response.

Currently I am living in Wohngemeinschaft ( Flat Sharing ) which already has vodafone internet connection, so i cannot move my current contract to the new flat.

Is it possible atleast to change the bank details to my ex-flat mate ?

The contract can be in my name,

but the money can be debited from their account.

Thank you.

Regards,

Vignesh Kumar R

Re: Ownership Transfer

Grit — Tue, 26 Nov 2019 16:25:56 GMT

Hi,

if a Vodafone contract can be proven to exist at the new address, we can also terminate the contract in accordance with the Telecommunications Act (move + 3 months).

You can change the bank details in your customer portal.

Regards

Grit

Re: Ownership Transfer

Ownership_Trans — Fri, 29 Nov 2019 15:37:30 GMT

Hello Grit,

Thank you. I have 2 questions now.

1. if a Vodafone contract can be found at the new address, we can also terminate the contract in accordance with the Telecommunications Act (move + 3 months).

Do i need to pay for contract termination ? and what is the procedure for contract termination ?

2. You can change the bank details in your customer portal.

I cannot change the account owner name in customer portal. It allows to change only bank account number.

I need to map the account with different bank account number and the owner of the account is not me ( it is my ex-flat mate who takes contract on her name )

Kindly provide us a solution.

Regards,

Vignesh Kumar R.

Re: Ownership Transfer

Grit — Fri, 29 Nov 2019 16:47:38 GMT

Hello Vignesh,

First to point 2:

We are not allowed to enter the bank account if it is another person's and not yours. It is also not enough to just change the bank account, because you are still responsible for it, as you are still the contract holder. So if anything should happen, you are in the obligation.

To point 1:

Yes, if the contract is with Vodafone, which we check with the customer data, then we can terminate your contract according to the Telecommunications Act. That's why this is the better alternative for you. It also costs nothing, except of course the 3 further months.

Now you have to decide what you want to do. With point 1 (the notice after the telecommunications law) i am gladly helpful to you. Let me know how you decide, I will tell you what data I need from you.

Regards

Grit

Re: Ownership Transfer

Ownership_Trans — Sun, 01 Dec 2019 22:45:10 GMT

Hello Grit,

Thank you very much. I will discuss with my ex flat mates once and i will inform you regarding the termination of contract. I will provide an update in 3 days.

Regards,

Vignesh Kumar R

Re: Ownership Transfer

Ownership_Trans — Sun, 01 Dec 2019 22:47:52 GMT

Hello Grit,

Thank you very much. I will discuss with my ex flat mates once and i will inform you about the termination of contract. I give you an update in 3 days.

Regards,

Vignesh Kumar R

Re: Ownership Transfer

Ownership_Trans — Wed, 04 Dec 2019 11:43:32 GMT

Hello Grit,

I would like to terminate the contract. Could you please share the procedure/process for it.

Thanks in advance.

Regards,

Vignesh Kumar R.

Re: Ownership Transfer

Grit — Thu, 05 Dec 2019 12:56:51 GMT

Hey Ownership_Trans,

then please send me your name, full address, customer number and date of birth in a private message. In addition, I need the moving date, the new address and also name, customer number, address and date of birth of the other contract partner. After the PN, please contact me again here in the article.

Regards

Grit

Re: Ownership Transfer

Ownership_Trans — Fri, 13 Dec 2019 13:15:53 GMT

Hello Grit,

I am not sure how to send private message. Could you please guide me on this.

Regards,

Vignesh Kumar R

Re: Ownership Transfer

Grit — Sat, 14 Dec 2019 17:13:02 GMT

Hello

in my profile you will find the possibility to send me a private message. You have to be logged in.

Regards

Grit

Re: Ownership Transfer

Ownership_Trans — Mon, 16 Dec 2019 13:33:05 GMT

Hello Grit,

I have shared the required details in private message.

Regards,

Vignesh Kumar Rajasekaran

Re: Ownership Transfer

Tina — Tue, 17 Dec 2019 14:51:39 GMT

Hello Ownership_Trans,

I took care of the resignation. You'll get the confirmation separately.

Do you have other questions?

Best regards

Tina

Re: Ownership Transfer

Ownership_Trans — Wed, 18 Dec 2019 09:41:36 GMT

Hi,

Thank you. I have 2 queries.

1. As per the process it takes 3 months for contract termination. So do i need to pay till the contract termination ?

2. What about the router ? Do i need to post it back to vodafone store ?

Regards,

Vignesh Kumar R

Re: Ownership Transfer

Tina — Wed, 18 Dec 2019 20:25:32 GMT

To your first question: Yes, the contract ends 3 months after your moving day. Until then we charge the fees.

You send the hardware to the following address:

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Best regards

Tina

Re: Ownership Transfer

Ownership_Trans — Thu, 19 Dec 2019 08:37:50 GMT

Hello Tina,

Thank you. I didnt receive any mail for contract cancellation.

Please let me know the contract cancellation start and end date.

Thank you,

Vignesh Kumar R

Re: Ownership Transfer

Tina — Mon, 23 Dec 2019 07:33:21 GMT

I will send you the confirmation by e-mail. Send me your e-mail address in a private message.

Best regards

Tina